Services
Managed IT and helpdesk
Monitoring, patching and a real person to call. We keep the day-to-day running so your team is not troubleshooting its own laptops.
Most small and mid-sized businesses do not need a full-time IT department. They need someone who already knows the environment, answers when something breaks, and quietly prevents most of the breaking in the first place. That is what this is.
What's included
What the work covers
- Helpdesk for your staff — by phone, email or ticket, with a named engineer who knows your setup
- Patch management for Windows, macOS and the third-party software that actually gets exploited
- Endpoint monitoring and alerting, so we usually see the failing disk before you see the blue screen
- Antivirus / EDR deployment and the policy tuning that stops it being ignored
- Asset and licence inventory, kept current rather than rebuilt once a year in a panic
- Onboarding and offboarding runbooks, so a leaver's access actually closes the same day
What that gets you
The result
Fewer interruptions
Problems get caught at the monitoring layer instead of at someone's desk mid-deadline.
A known quantity
Flat, predictable monthly cost instead of a surprise invoice after every incident.
Documentation you own
Every system we touch gets written up. If you leave us, you leave with the documentation.
Common starting points
Sound familiar?
- "Our last IT person left and nobody knows how anything is set up."
- "We are growing and the ad-hoc approach has stopped scaling."
- "Something breaks every week and we never get to the root cause."
Any of these is a good reason to get in touch. The first conversation is free and we will tell you if it is not something we should take on.
Next step
Tell us what’s not working.
A short conversation is usually enough to tell whether we’re the right fit. No pitch deck, no pressure — just a straight read on what you’ve got and what it would take to fix it.